Troubleshooting steps for a “No Charge” Issue. * Ensure that the unit is being plugged into an outlet with power * Ensure that the unit is not plugged into a bad (worn) outlet, where the charger no longer makes good contact * When charging, make sure the units power switch is the “off” position * Check that the consumer is using the correct charger. The consumer can check the Product Reading Label (PRL) to identify correct model of charger. * If the unit has been in storage for more than a year, it may take longer to charge.